Delivery & Returns

UK Delivery

Orders are usually sent using Royal Mail and take an average of 2-5 working days.

Large or heavy orders are sent by courier and take an average of 3-6 working days.

Orders placed before 11am GMT/BST Monday-Thursday will usually be dispatched the next day – if not the same day!

If you require express delivery, or you would like your package to go by registered post, please put a note in at checkout and we’ll contact you to arrange the additional charges.

Please note that occasionally there are external factors that can delay delivery of your parcel such as weather (you know the UK goes into a meltdown when there’s snow), strikes etc. We are not liable for any delays.

International Delivery

At present we use Royal Mail Airmail to fulfil international orders.

Please allow 2-3 weeks for EU delivery and up to 6 weeks for Worldwide delivery – please note that delivery times do tend to be far quicker (5-7 working days) – the times quoted are the worst-case scenario.

Please check local customs/handling charges in your country, as we cannot be held responsible for any import charges incurred.

Returns

You always have the right to return your order to us, without any explanation, for a refund or exchange within 14 days of receiving your order. All returns must be unused and in their original packaging. Failure to comply may render the return ineligible for a refund/exchange. Please do let us know before you return anything.

The customer is responsible for return shipping charges and for returning the products within 14 days of your notification of return. Orders that were eligible for free shipping will be charged for shipping if, after a partial return of the order, it is no longer eligible for free shipping. Registered post is recommended because we cannot accept liability for any lost or damaged items – registered items are covered by postal insurance so that you can claim.

A refund for the amount of the product will be made within 28 days according to whichever method of payment was originally used. Unless the product is faulty (in other words, if you just changed your mind), we will not refund shipping charges. Please don’t ask for funds to be directed to a different account. Refunds are made in £ GBP so if you ordered from abroad, please check your card/bank’s exchange rate.

Our return address is:

Shop Bambino Goodies
34 Gibraltar Road
Southsea
HANTS
PO4 9LS

Your payment will be refunded, minus shipping, within 5 working days of the return to our shop HQ – often much quicker than that.

For overseas deliveries, any applicable customs charges are to be paid by the customer and not by us (Bambino Goodies).

Please ensure that contact information, so your name, address, and telephone, are inputted correctly on your order. Postage costs cannot be refunded and if we have to redeliver your order, you may need to pay redelivery costs. If you provide the wrong delivery address and the parcel goes missing, we will not refund or substitute.

Packaging

We reuse packaging because we love trees and it’s great for the environment. This means that although your products and the packaging they come in will be brand spanking new, the outer mailing box may be reused.

Custom Badge Orders

Please refer to the separate T&Cs for custom badge orders.